THIS Walmart customer had to go through an awful amount of trouble to purchase her $2 eye makeup.
Walmart’s CEO Doug McMillion spoke out in December about the historically high level of shoplifting at the superstore.
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To prevent theft, Walmart and stores alike have set up measures to stop shoplifters in their tracks.
One shopper on Quora told a story about the last time he set foot inside Walmart, which was a few years back.
Mark Toole said that he and his then-girlfriend went to Walmart so that she could buy $2 eye makeup.
Once they got to the makeup aisle they noticed a TV hanging from the ceiling that displayed the couple walking down the aisle.
The makeup was locked in a clear plexiglass case that contained items ranging from $1 to $4.
They had to hit a button on the wall that would then alert a Walmart employee to come and unlock the case.
Mark sarcastically said: “How nice, now I get to have a conversation with a Walmart employee!”
When the employee came over to help, she took the makeup and locked it in a portable Plexiglass case with an alarm sensor and an ink tag attached.
After waiting for the employee in the makeup aisle, the couple now had to wait in a long checkout line.
There was no line at self-checkout, but the couple needed to go to a cashier in order to free the $2 makeup from its case.
Once they finally got to the register, the cashier had to page a manager to come over and unlock the case.
Mark explained: “She apparently didn’t have the security clearance to access the $2 makeup case key.”
When the manager came over, Mark said that the store had a lot of security measures for a $2 item.
The manager replied: “It stopped you from stealing it, didn’t it?”
“In the short term, efforts like this probably do stop people from stealing $2 packages of makeup,” Mark admitted on Quora.
“But they also inconvenience, alienate, and upset any non-criminals foolish enough to set foot in a Walmart store.”
He added: “The only people who will tolerate this sort of behavior are people who don’t have any other choice, or feel like they don’t.
“And these people are probably a lot more likely to shoplift than my now wife and me, who just wanted to buy a $2 item and get out of there.”
Mark enunciated: “Treat customers like criminals, and you get criminals as customers.”